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Angie's List Certified

Angie's List uses the following criteria to certify service providers in our network:

Certified Provider Criteria

Angie’s List providers that you see presented as a potential match to your project request are paying to advertise their services. As part of their monetary investment, these participating service providers have been certified by Angie’s List. In order to advertise and become certified, service providers must meet our standards of certification, which include:

  • Passing a biennial criminal background check of the owner or relevant manager.
  • Remaining in good business standing with Angie’s List.
  • Maintaining an overall member rating of A or B, if Pro has received at least one review. (Certified Pros who have not yet received their first review show a rating of “N/A”)
  • Attesting that they have the proper licenses to perform listed work.
  • Maintaining a company-verified profile page.

Removing Providers from Results

If a service provider’s overall rating falls below a B (or if they fail to respond to a Complaint Resolution issue), we will no longer match them to you as a provider or show them as an additional provider on your project results page. We will also cease matching providers to you in the event of their failure to maintain other customer satisfaction standards, like working with our Complaint Resolution Team to resolve members’ complaints or failing to have required state-level trade licensing.

Background Checks

Angie’s List has criminal background checks performed biennially on the principal/owner or relevant manager of all providers that we match you to or present to you as an additional provider.

Licenses, Bonds, and Insurance

When a company is added to the List, we ask them whether they are appropriately licensed, registered, bonded and/or insured. Since this information is self-reported, we strongly encourage you to check with the provider and regulatory agencies in your area for their most up-to-date information. Visit our License Check tool to see which regulatory agencies you can contact to verify licensing.

Our Trade Licensing Department routinely checks state-level licensure for accuracy and contacts providers who have missing or out-dated information. This is an ongoing effort that may never be perfectly complete due to the ever-changing licensing laws at local and state levels. Please help us make it better by letting us know when you spot a bad link or if you know of an agency we haven’t cited. Contact us at tradelicensing@angieslist.com.

Tips for Homeowners

While Angie’s List works hard to ensure that you are connected to quality service professionals, it's ultimately up to you to choose the right provider for your project. Angie’s List strongly recommends that you perform the following tasks when hiring any service professional to work on your home:

  • Confirm credentials: Ask to see a copy of the professional's license to verify that it is current and in compliance with not only the state-level requirements, but also any local level requirements (township, city, county, etc.). Also, confirm the professional is appropriately insured and bonded.
  • Pay with a paper trail: Pay the service professional with a credit card or check, not cash, and only pay the service professional or company that you found on Angie’s List. Do not make large deposits or upfront payments. If you pay for supplies, be sure they are delivered to your home and you receive a receipt. Read more about arranging payments.
  • Do your research: Before you hire a contractor, get 2-3 bids for the project. Read ratings and reviews on Angie’s List to see what other homeowners have had to say about a pro's work. Read more about hiring a reputable contractor.
  • Keep written records of everything: Get it in writing – this includes a signed contract, proof of licensing, invoices, proof of payment, progress photos, and all project-related correspondence. Read more about what should be included in a contract.
 

HomeAdvisor's Screening Process

HomeAdvisor uses the following criteria to screen and approve service professional businesses at the time they apply for membership in our network:

Licensing

We make sure that our service professional businesses carry any applicable state-level trade licensing for the services for which we match them to consumers.

Sex Offender Search

We check the websites that consolidate state sex offender information in the state in which the owner/principal of the company is located to confirm that there is not a match based solely on the name of the owner/principal of the company.

Legal Search for Civil Judgments

We use third-party data sources to check the owner/principal of each business for bankruptcy filings, liens, and significant state-level civil legal judgments, in the state in which the owner/principal of the company is located, occurring within 12 months prior to the service professional’s application for membership in the HomeAdvisor network.

State Business Filings

For service professionals that are corporations or limited liability companies, we confirm that the business is registered in the state in which it is located.

Criminal Records Search

We use third party data sources to conduct a criminal search, in the state in which the owner/principal of the company is located, for any relevant criminal activity associated with the owner/principal of the business, within the three years prior to such service professional's application for membership in the HomeAdvisor network. HomeAdvisor’s third-party vendor uses a national criminal database ("NCD") to screen our service professionals. The comprehensiveness of the NCD varies by state. Please be aware that the reporting in the NCD is particularly limited in the following states: AL, CO, DE, GA, ID, KS, KY, LA, ME, MA, MI, MS, MT, NE, NV, NH, NM, SD, UT, VA, VT, and WY.

Identity Verification (Social Security Number)

HomeAdvisor verifies the social security number of the business owner/principal to confirm their identity. (This applies primarily to small businesses.)

Corporate Accounts

Corporate Accounts: Some Service Professionals are employees, franchisees, dealers, or independent contractors ("Corporate SP's") of larger national or corporate accounts ("Corporate Accounts"). In such event, you may be matched with the Corporate Account entity or with one of their Corporate SP's. The above screening criteria is not applicable to Corporate Accounts, and therefore, HomeAdvisor does not screen the Corporate Accounts or Corporate SP's. View Terms

Tips for Homeowners

While Angie’s List works hard to ensure that you are connected to quality service professionals, it's ultimately up to you to choose the right provider for your project. Angie’s List strongly recommends that you perform the following tasks when hiring any service professional to work on your home:

  • Confirm credentials: Ask to see a copy of the professional's license to verify that it is current and in compliance with not only the state-level requirements, but also any local level requirements (township, city, county, etc.). Also, confirm the professional is appropriately insured and bonded.
  • Pay with a paper trail: Pay the service professional with a credit card or check, not cash, and only pay the service professional or company that you found on Angie’s List. Do not make large deposits or upfront payments. If you pay for supplies, be sure they are delivered to your home and you receive a receipt. Read more about arranging payments.
  • Do your research: Before you hire a contractor, get 2-3 bids for the project. Read ratings and reviews on Angie’s List to see what other homeowners have had to say about a pro's work. Read more about hiring a reputable contractor.
  • Keep written records of everything: Get it in writing – this includes a signed contract, proof of licensing, invoices, proof of payment, progress photos, and all project-related correspondence. Read more about what should be included in a contract.

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Terms & Conditions


Arbitration Procedures


  1. Overview. Arbitration is an alternative to litigation where a neutral person (the arbitrator) hears and decides the parties' dispute. Arbitration proceedings are designed to provide parties with a fair hearing in a manner that is faster and less formal than court proceedings. The following procedures (the "Arbitration Procedures") are applicable to all arbitration proceedings involving you and Angie’s List.
  2. Pre-Arbitration Dispute Resolution. Angie’s List is always interested in resolving disputes amicably and efficiently. So before you commence an arbitration, we suggest that you contact us to explain your complaint, as we may be able to resolve it without the need for arbitration. You may contact us online, by phone at 1- 888-944-5478, or at Angie’s List Inc., Attn: Legal, 1030 E. Washington St., Indianapolis, IN 46202.
  3. Administrator. The administrator for the arbitration is the American Arbitration Association ("AAA"), a non-profit organization that is not affiliated with Angie’s List. The AAA facilitates, but does not itself conduct, the arbitration. The arbitrator who will hear and decide your dispute will be chosen from the AAA's roster of neutral arbitrators. For information on the AAA, please visit its website, http://www.adr.org. Information about the AAA's rules and fees for consumer disputes can be found at the AAA's consumer arbitration page, http://www.adr.org/consumer_arbitration.
  4. Applicable Rules. The arbitration will be governed by the AAA's Commercial Arbitration Rules and its Consumer-Related Disputes Supplementary Procedures (together, the "AAA Rules"), as modified by these Arbitration Procedures. If there is any inconsistency between the AAA Rules and these Arbitration Procedures, the Arbitration Procedures will control. However, if the arbitrator determines that strict application of the Arbitration Procedures would not result in a fundamentally fair arbitration, the arbitrator may make any order necessary to provide a fundamentally fair arbitration that is consistent with the AAA Rules.
  5. Commencing an Arbitration. To commence an arbitration against Angie’s List, you must complete a short form, submit it to the AAA, and send a copy to Angie’s List at Angie’s List Inc., Attn: Legal, 1030 E. Washington St., Indianapolis, IN 46202. To learn more about commencing an arbitration and to obtain a form to institute arbitration, see the AAA's claim filing page. You may represent yourself in the arbitration or have a lawyer (or some other representative) act on your behalf. Upon receipt of an arbitration claim, Angie’s List may assert any counterclaims it may have against the complaining party.
  6. Fees. You are responsible for paying your portion of the fees set forth in the AAA's fee schedule for consumer disputes. Angie’s List will pay all remaining fees. If your claim against Angie’s List is for less than $1,000, we will pay all fees. If you believe you cannot afford the AAA's fee, you may apply to the AAA for a fee waiver.
  7. Selection of the Arbitrator. The parties, using the AAA's standard procedures, will select a single arbitrator from a roster of neutrals prepared by the AAA.
  8. Discovery. Each party may (a) request relevant, non-privileged documents from the other party; and (b) request that the other party provide the particulars of its claims or defenses. Any such discovery requests must be served on the other party within 10 days after the arbitrator's appointment. The responding party shall provide the requesting party with all responsive, non-privileged documents, the requested particulars, and/or any objections to the requests within 15 days after receipt of the requests. Any disputes about discovery or requests for extensions shall be submitted promptly to the arbitrator for prompt resolution. In ruling on any discovery dispute or extension request, the arbitrator shall take into consideration the nature, amount, and scope of the underlying arbitration claim, the cost and other effort what would be involved in providing the requested discovery, the case schedule, and whether the requested discovery is necessary for the adequate preparation of a claim or defense.
  9. Communications with the Arbitrator. Whenever communicating with the arbitrator, the parties must include each other – for example, by including the other party on a telephone conference call and copying the other party on any written submissions, such as letters or emails. To the extent practicable, conferences with the arbitrator will take place by telephone conference call or email. Ex parte communications are not permitted with any arbitrator.
  10. Confidentiality. Upon either party's request, the arbitrator will issue an order requiring that confidential information of either party disclosed during the arbitration (whether in documents or orally) may not be used or disclosed except in connection with the arbitration or a proceeding to enforce the arbitration award and that any permitted filing of confidential information must be done under seal.
  11. Arbitration Award. The arbitrator will render a written decision within 14 days after the hearing or, if no hearing was held, within 30 days after any rebuttal or supplemental statements are due. The decision must clearly specify the relief, if any, awarded and contain a brief statement of the reasons for the award.

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